This is the second part of a post which hopefully helps you find a good webhost for your website. This is the first part, titled “What to look for in a web hosting plan”.
The things that you should look for in a hosting company are reliability and responsibility. This is the key for getting a good service. As a customer it is your right to be warned about when the servers will be down for maintenance or upgrade. You should be informed about any changes that would affect your website…
In my opinion the important factors beside a good trust between you and your webhost are:
Uptime: No computer can be ON 24/7. There is no such a thing as 100% uptime. But the if you know beforehand about any upcoming downtime (if it is not because of an unexpected system failure) you can adjust your website if needed.
Stability over time: Try to buy hosting from well-established webhosting companies. Because if you get on a sinking ship, you might have to look for a new host some time soon, and also beware that migration from one host to another can give you a hard time.
Response time: When you have a problem with something hosting related, you need your host technicians to be responsive and fast. Try their response time by sending an email to them before buying. If they do not get back to you at that time fast, do not expect them to answer you quickly when you have paid the money!!
Refund policy: many hostings have reasonable refund policies which guarantee your money back for a period of time if the customer is not happy with their service.
Support forum: A support forum can help you a lot because it will put you in touch with other users and you can find the answers to most of the common questions there.
Do your research before buying. If the host has a support forum have a look there. Send them an email. If you have their servers IP use this site to find other websites on their server. Contact the admins of those websites and ask them if they are happy with the hosting.
Another sources of information are review websites but do not always trust what you find there. Some get commission for each new sign up through their sites. Spend some time for research. This will save you a lot of headaches down the road.